CASE STUDY
Tablz Case Study
How Tablz rebuilt its leadership team through a hard chapter, and came out clearer, closer, and more resilient
A conversation with:
CASE STUDY

Tablz Case Study

How Tablz rebuilt its leadership team through a hard chapter, and came out clearer, closer, and more resilient
A conversation with:
Project History

Tablz is a premium booking concierge platform for the world's most sought-after dining and hospitality venues. Using advanced 3D camera technology, the company maps the interiors of standout steakhouses, rooftops, skylines, and beach clubs so guests can see exactly where they'll sit and access the premium seats and VIP experiences that traditional reservation systems make difficult to book. Tablz integrates with platforms like OpenTable and layers a richer booking experience on top, giving guests the ability to choose the right table and add the touches that make an occasion feel special.

Founded in Ottawa, Tablz today operates across four continents with a lean, focused team of nine spanning product, go-to-market, and operations. The company is venture-backed, having raised a $2M USD pre-seed round, and has since achieved meaningful milestones, surpassing $1M in revenue and gross booking volume in the millions.

Tablz emerged as a "rebirth" of CEO and founder Frazer Nagy's earlier venture, building on hard-won lessons from a first company that weathered the pandemic. What's notable about the company's trajectory is its discipline: an earlier, larger headcount of roughly 25 gave way to a deliberately leaner team as Tablz sharpened its focus on its ideal customer and product-market fit. Reaching four continents with nine people is a testament to how much that focus paid off.

But the path there ran straight through one of the hardest stretches a leadership team can face.

The Hardest Kind of Conflict

Like many venture-backed startups, Tablz's leadership team hit a period of profound internal strain. A difficult leadership transition and the dynamics surrounding it placed real pressure on the team, and by Frazer's account, on the business itself. Term sheets went unfunded. The leadership group spent a long stretch absorbing emotional weight rather than building.

What's worth holding on to here is the strength beneath the strain. This was not a team that lacked a foundation. Frazer's core group had worked together for roughly eight years, bound by genuine trust and care. That history is exactly why the period was so hard, and exactly why the team was worth investing in.

"When that's broken at that level, it is earth-shattering and hard to recover from."

Tablz didn't come to Unicorn Labs looking for crisis support. Frazer reached out for what he expected to be standard executive and leadership training off-sites, frameworks, and the bread-and-butter work of levelling up a young leadership team. What unfolded was something deeper.

"It wasn't supposed to be this emotional. It wasn't supposed to be this therapeutical."

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A Referral Built on Trust

Frazer first met Fahd Alhattab through Invest Ottawa, but the engagement really began with a referral a fellow founder who had worked with Unicorn Labs on an offsite and had a genuinely positive experience to share.

That trusted recommendation made the decision easy. For a founder navigating cash constraints and competing priorities, a referral from someone who'd been in the room removed the guesswork and built trust before the first conversation even started.

A grant available at the time made the initial program financially viable for a small team, something Frazer still flags as important context for other early-stage founders. 

Going Deeper to Come Through — Tablz × Unicorn Labs
The work

Going deeper to come through

As the team did the work, the path forward got clear: the leadership group needed shared language and shared systems far more than it needed any single fix.

01 A shared vocabulary that stuck 4 frameworks
A common map

The Six Levels

From psychological safety all the way up to a fully empowered team — a common map for where the group stood and where it was headed.

Used in hiring

Four Stages of Empowerment

Durable enough that Frazer now uses them in hiring, helping new team members understand where they sit on that journey.

Conflict patterns

Gottman's Four Horsemen

A way to recognize and interrupt unproductive conflict patterns before they take hold.

Communication styles

DISC Assessments

Helped leaders understand how they — and their colleagues — prefer to communicate.

02 Practical systems, not just insights

Open communication by default

Tablz moved to open Slack channels — conversations happen in the open rather than in private back-channels, making transparency a norm rather than an aspiration.

Restructured meetings

The team rebuilt how it runs both executive (Team One) sessions and product meetings, iterating toward open, ego-free debate about what's genuinely best for the company.

The shift

Voices that came forward

As psychological safety re-established itself, something shifted. Team members who had stayed quiet began to contribute. Capable people who had held back found space to bring ideas into the room. The leadership team's task evolved from simply creating that space to actively drawing those voices out.

The founder

A personal realization

For Frazer, DISC surfaced a pattern in his own leadership. He reached for a band analogy: a CEO-founder is often the lead singer, and that visibility can be hard for co-founders playing other instruments. He recognized he'd been muting his own strengths to manage that dynamic — and that the healthiest teams don't require that trade-off.

The best bands in the world don't have egos around that. They know their role.

Frazer Nagy, Founder & CEO
The product

A reframe for the product team

More recently, Fahd helped Tablz's product team shift how it experiences customer demand. Product teams can read a flood of requests as pressure. Fahd helped reframe it: customers actively shaping your roadmap is what product-market fit looks like.

You have the world's biggest customers asking you for things — that's an amazing problem to have. It's a shift in psychology, not a shift in anything else.

Frazer Nagy, Founder & CEO

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What held — Tablz × Unicorn Labs

The proof

What held

This case study leans on qualitative proof rather than a metrics table. What the team can point to is significant.

The company made it through

Tablz survived multiple crises and found product-market fit during the same period it was navigating its hardest internal stretch and missed term sheets. Frazer is direct that the leadership work was load-bearing in that outcome, without it, he believes the emotional weight alone would have been enough to pull the company down.

The relationship outlasted the program

Frazer notes that his entire leadership team now reaches out to Fahd directly for advice; the engagement isn't channelled through him as CEO. Fahd has become a trusted sounding board across the leadership group.

The systems are still running

Open communication norms, restructured meetings, and a shared leadership vocabulary remain part of how Tablz operates day to day.

Looking ahead

Frazer is clear about where he wants to keep investing: the next layer of Team Two leaders. As Tablz works toward its next stage of growth, it sees structured leadership development alongside peer groups and mentorship as non-negotiable infrastructure for the leaders who will carry the company forward.

Advice to Founders

Asked what he'd tell other CEOs considering Unicorn Labs, Frazer offered practical advice. Leadership development is one of the first line items founders cut under pressure and, he argues, one of the last they should. He encourages founders to look hard for available training grants, and to build leadership development into the budget as a permanent investment rather than a discretionary one.

Underneath the practical advice is a conviction shaped by experience: a company can only grow as fast as its CEO, and only as far as the rest of the team can keep pace. Closing that gap, Frazer believes, takes a shared framework, a shared language, and a partner who can hold the room while a team does its hardest work.

"I didn't know we were going to get that deep. Fahd was able to get us there quickly, and we understood that the only way out was through."

For Tablz, the next chapter is a growth-stage company with product-market fit, a leaner and more aligned team, and a leadership group that knows how to navigate hard conversations together. The work didn't make the challenges disappear. It made the team better equipped to meet them.