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How to Lead Through Conflict in Virtual Teams
Conflict among team members is inevitable, especially when your team is working remotely. What makes remote teams more susceptible to this is the absence of non-verbal cues.
This is made clear by how much of our communication is conveyed through spoken word, tone of voice, and body language.
According to Dr. Albert Mehrabian “. . . 7% of meaning is communicated through spoken word, 38% through tone of voice, and 55% through body language. . .” (MasterClass, 2020).
That means that during remote correspondence the majority of your communication is removed.
By removing tone of voice and/or body language it makes it much easier for miscommunications to occur which tends to be the spark of flaming conflict.
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When conflict is left unresolved severe consequences can result. This is why conflict management is a critical skill for every leader and employee.
Check it out on YouTube: How to Manage Conflict in Virtual Teams in 7 Easy Steps
Effective conflict management is no easy task, especially when done remotely.
That’s why I’ve laid out some top kept HR secrets to help you and your team.
In this article I discuss the following topics:
1. Why conflict is actually helpful for your team. 😲
When you see conflict as discussion rather than an argument your team’s productivity begins to sky rocket.
2. How you can create productive conflict in the virtual workplace. 💻
When you create a set of guiding principles around how to handle conflict you’re creating the perfect platform for productive discussion.
3. Four guiding methods to establishing conflict principles. 🤓
By establishing principles about how you and your team should address conflict you’re establishing the framework for a workplace culture of productive conflict.
4. Eight simple rules you can implement to help manage conflict in your remote team. 👍
These eight simple rules are effective in any remote team and can easily be customized to fit the unique needs of your own team.
Table of Contents:
Now that you have mastered how to manage conflict - what is your plan of action for making an impact with your team?
Now that you have mastered how to create an environment of empowerment via the 3-P's - what is your plan of action for making an impact with your team?
Developing Your Communication, Empathy and Emotional Intelligence skills is start. What is your plan of action for implementing your learnings within your your team?
Now that you understand the differences in these titles - what is your plan of action for what you learned?
Assessing your team's behaviors is a start - but do you have a plan of action for the results?
Now that you have mastered the art of decision making - what is your plan of action for making an impact with your team?
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A DISC Behavior Assessment is the best way to understand your team's personalities.
Each DISC Assessment includes a Self Assessment and DISC Style evaluation worksheet
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